Shipping and Returns Policy

Deliveries and self-pickup

Delivery of products purchased on the site will be via courier or by self-collection from Moshav Borgatha by prior arrangement.

The delivery option can be selected as part of the purchase process.

When choosing "Home Delivery", you will be charged the shipping fees that will appear as part of the purchase process.

After payment for the order, we will process your order, and after its preparation is complete, we will transfer it to the shipping company.

Delivery times may vary depending on the item you ordered, its availability in stock, etc.

Therefore, the delivery of the products will normally take a period of 14 business days (Sunday to Thursday, excluding the day the order is placed, holiday eves, holidays, Shabbat, Chol Hamoed and memorial days).

Shipping times may be delayed if you order a customized item. Shipping times may also be extended for shipments to communities beyond the Green Line, the Arava, Eilat and Golan Heights and/or in circumstances of extreme weather, security situation, force majeure and/or malfunctions and/or delays with the shipping provider.

The shipping company will coordinate with you the arrival at the address you entered at the time of purchase. The shipping company works during the day (business days) and the courier will coordinate the arrival

In a call or message in advance of the arrival date. We recommend that you specify the delivery address at which you are available during daytime hours when ordering.

Alternatively, there is the option of self-collection,

After confirming the order, you will contact the user to coordinate self-pickup.

Returns and Exchanges Returns and exchanges will be made at Moshav Borgata by prior arrangement. In some cases,

You can contact us to arrange an alternative return and/or exchange method. The above is subject to the provisions of our Terms of Use regarding deliveries,

Returns, exchanges and transaction cancellation.